Frequently asked questions and contact form
Do you ship all over the world ?
We deliver anywhere in the world with a choice of two carriers (economy and express). No matter where you are, we have a secure way for you to pay and get delivered.
About pricing, our system will automatically calculate the shipping costs for your country and remove taxes (VAT) if you are not in the European Union.
Depending on your country, you will have to pay customs duties when your order arrives. We are not responsible for these taxes and cannot anticipate them. You should be aware of this when ordering.
I have not yet received my order, what is the delivery time ?
We only work with products stocked by our direct suppliers. The estimated delivery time to our warehouse is 3 to 4 days. After that, you need to add the shipping time, which depends on your location relative to our warehouse in France. On average, you will receive your products within a week. Hang in there — it won’t be much longer!
If we encounter a stock issue with our supplier or if the delay is exceptionally long, we will contact you as soon as possible to update you on your order.
I would like to return a product, is it possible?
According to our terms and conditions of sale, we offer a 14-day withdrawal period. We ask that you contact us before returning any item.
Please note that return shipping costs are your responsibility in the event of a withdrawal. Also, refusing a parcel at a pickup point or upon home delivery does not constitute a valid exercise of the right of withdrawal. In such cases, return fees charged by our carrier will be deducted from your refund if you no longer wish to receive the parcel.
I have another question
If you have another question or need special assistance, you can contact us with the form below. We can also be reached by phone from Monday to Friday from 9am to 5pm.
Whenever possible, we invite you to use the email contact form below. The traceability of the emails as well as the possibilities of translation (for our foreign customers) guarantee rapid responses and optimal service.